Smart Luck Frequently Asked Questions

Welcome to the Smart Luck FAQ page for lottery questions. We have listed the lotto software and strategy questions we are most commonly asked and their answers below. Please check to see if your question is here before you contact us. This will save both your time and ours as you will still be directed to this page if you ask us a question answered here. Thank you.

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Newest FAQs

Product Information FAQS

What to Buy

Q 100: What lotto products should I buy for the game I play?
Q 101: Do you have any lottery products that will work for pick-3 or pick-4 digit games?
Q 105: Is Advantage Gold all I need to do everything, including wheeling?
Q 110: Should I buy Filtering Full Wheel Generator?
Q 116: Should I buy a wheeling book or the lotto wheel software?
Q 120: Can I buy a copy of State Lotteries: How to Get in It and How to Win It?
Q 121: Should I buy a Balanced Wheel® program or Filtering Full Wheel Generator?
Q 212: What is a flash drive and do I need one?

Strategy Product Information Questions

Q 102: Can you give me some free strategy advice on how to win the lotto game I play?
Q 126: Do you have any audio or video tutorials available?
Q 103: Can you add my country's games to Advantage Gold? Or can I import my own lotto results into the program?
Q 122: What are your Lottery Advantage Charts?
Q 133: Why is Advantage Gold better than Advantage Plus?

Wheeling Product Information Questions

Q 113: What are Balanced Wheels®?
Q 114: How does wheeling with Powerball work?
Q 118: What does minimum win guarantee mean?
Q 130: Are filters available with the Balanced Wheel® programs?
Q 111: If Filtering Full Wheel Generator costs less than the other wheeling software, why do you say it's more expensive to wheel with it?
Q 112: Does Filtering Full Wheel Generator have Balanced Wheels®?
Q 115: What free book do I get with purchase of a wheel program?
Q 117: Do you offer ticket printing software?
Q 123: Do you have any more Balanced Wheels® (CUSTOM WHEELS) than those in the books and software?
Q 407: Why does the wheeling software say I can only wheel up to a certain number when the lottery I play has a bigger number field than that?
Q 452: Are there any wheels for pick-12 all or nothing type games?

Software Versions and System Requirements

Q 132: Do you offer trial versions of your software?
Q 108: Does your lotto software run on Windows XP, Vista, 7, 8, 8.1, 10, Macintosh, Android, iPhones, Tablets, or other devices?
Q 106: Do you have newer versions of the lottery programs than what I have?
Q 107: Can I get another copy of my program, a newer version, or an update or upgrade?
Q 209: What is your flash drive current version special?

Ordering Information FAQS

Order Questions

Q 200: How can I place my order?
Q 214: How do I order online?
Q 201: Is it safe to order with your online checkout?
Q 203: How much do the books or software cost?
Q 204: What forms of payment do you accept?
Q 205: How much is shipping?
Q 206: How long will it take to get my order?
Q 208: What is your return policy?
Q 211: What are the media options I can get my software on?
Q 213: Do you accept Paypal?
Q 215: Can I download electronic versions of the books?

Online Ordering Errors or Problems

Q 207: Why haven't I received my download codes yet?
Q 216: Why won't my serial number work for ordering an upgrade?
Q 217: Why aren't the products I want saving to the cart?
Q 202: Why isn't my country listed in the drop down on the order form?
Q 210: Why do I get a warning about my email address?

Lottery Updater and History FAQS

Lottery Updater Errors and Problems

Q 301: Why can't I get the Lottery Updater to connect?
Q 302: Why does the Lottery Updater say my files are newer than yours?
Q 306: Why does Lottery Updater say there are no files to download?
Q 307: What do I do if Lottery Updater can't find my installation of Advantage Gold?
Q 308: Why did Lottery Updater stop working recently?
Q 309: What does the unable to locate usa.exe error mean?
Q 310: How do I fix the Lottery Updater error message about the GDIPLUS.DLL file?
Q 311: Why am I getting a "PUBLIC is not a valid integer" error in Lottery Updater?
Q 312: Why am I getting an "Error Code 0" error in Lottery Updater?
Q 313: Why am I getting a "404 Error" or message about being unable to download index of files in Lottery Updater?
Q 316: What is the Cannot Create File, Access Denied error in Lottery Updater?
Q 324: How do I get my files to show current results if data is old after using Lottery Updater to update?

Other History File Topics

Q 300: How do I update my lotto histories?
Q 303: What do I do if a new game has started or my game has changed?
Q 304: The lotto game I play isn't updating when I use the Lottery Updater. Why not?
Q 305: Why can I only see the Pennsylvania dead lotto when I open Advantage Gold?
Q 314: How can I find my state's Powerball or Mega Millions history file?
Q 315: How do I fix a missing or incorrect lotto drawing?
Q 317: Why does my history file show a date in the future/far past?
Q 318: Can you change how the Australia lotto game or other game files are set up?
Q 119: Why don't you track some of the keno games?
Q 319: How do I add/enter/modify drawings to update a file myself?
Q 320: How do I access or test-drive history files with the new Windows wheel programs?
Q 321: How do I find the Advantage Gold configuration file slhhttp.ini?
Q 323: How do I find the 12/24 All or Nothing game files?

Technical Support FAQS

Installing, Updating, and Running the Software

Q 405: How do I reinstall the programs?
Q 417: How do I download my purchased software?
Q 437: How do I get started using the programs?
Q 440: How do I install the Demo Mode of Wheel Gold?
Q 441: How do I install the flash drive on my computer?
Q 426: How do I uninstall the programs?
Q 401: How do I run Advantage Plus program in a window instead of full screen or increase the size of the window?
Q 408: Can I print/save/export my chart or wheel to a text, Word, or Excel file?
Q 447: How can I get my programs under different names to work together?
Q 448: How do I fix program download blocking? How do I add program exceptions in Anti-Virus Software?
Q 450: Why doesn't the program update when I run the auto update function?
Q 451: How do I update the flash drive menu software?

Software Error Messages

Q 404: What is the 16-bit subsystem error I'm getting, and how can I fix it?
Q 406: Why won't the install codes I got work?
Q 412: Why am I getting the error message, "NTVDM CPU has encountered an illegal instruction"?
Q 416: Why am I getting a WLB Disk Error?
Q 418: How do I fix the error 0 running command installr.exe 5100.cfg install problem?
Q 427: What is the message that the publisher could not be verified?
Q 428: What is the range check error?
Q 435: How can I get the software to update when it shows an error for updating?
Q 438: What do I do about a virus warning when installing your program?
Q 453: What do I do about Controlled Folder Access Errors?

Other Problems with Software

Q 425: Why won't the F-keys work to access program options?
Q 402: Why can I only see the Pennsylvania dead lotto when I open Advantage Gold?
Q 403: Why am I having trouble printing?
Q 413: What do I do about a problem with the Flash Drive?
Q 424: Why doesn't the program run when I click the shortcut on my desktop?

Using Advantage Gold Features

Q 125: Which charts should I use to pick my numbers?
Q 127: How do I strategize for just the bonus/power/mega number?
Q 128: How can I strategize for just one day of the week in my lotto game?
Q 415: How do I strategize with a new lotto game?
Q 124: Is there a limit to the number of lotto drawings in an slh file?
Q 131: What do the symbols in Drawings Since Hit Chart stand for?
Q 322: How is the standard deviation calculated in Advantage Gold?
Q 419: Why do some draw numbers differ from the lottery's draw numbers?
Q 423: Can you further explain how to find Games Out in the Skips Due Bias Tracker Chart?
Q 433: How do the Smart Picks Chart Options work?
Q 434: How do I find the Skips Due Chart in Advantage Plus/Gold?
Q 449: How do I turn on Ball Set Tracking in Advantage Gold?

Using Wheel Program Features

Q 442: How do I use Wheel Gold?
Q 411: What order should I wheel my numbers in?
Q 422: How can I change the pick-size or find power number wheels in my wheeling program?

Issues with older DOS programs, including using DOSBox (new Windows Advantage Gold, Wheel Gold, and FFWG do not need these instructions)

Q 400: I get a black/weird screen when I run Advantage Plus. What do I do?
Q 414: How can I get Advantage Plus to run in 64-bit versions of Windows?
Q 443: How do I use DOSBox to run Advantage Plus?
Q 421: How can I install XP-mode with Windows 7 Professional?
Q 445: How do I print from DOSBox?
Q 409: Why does the screen look weird when I print?
Q 446: Why does Advantage Plus give me a blank screen when I run with DOSBox?
Q 439: How can I run the DOS Wheel Plus programs again after I installed Wheel Gold?
Q 444: How do I increase the size of the window in DOSBox?
Q 410: How do I make the older programs run full screen on a Vista computer?
Q 436: How can I fix the screen freeze problem with my older software?
Q 429: Why doesn't Test Drive show results in Wheel Five Plus?
Q 431: Why does Companion Pairs chart give a memory error in A+?
Q 432: What is the Advantage Plus configuration file is already in use error?
Q 129: What do the yellow and blue lines represent in the Hit Charts of Advantage Plus?
Q 430: Why are there more numbers when using Bonus Only than my game's bonus uses?
Q 420: Why are there too many or duplicate combinations in my wheel results?

Other FAQS

Q 500: I got an email saying that I won the lottery. Can you help me claim my prize?
Q 501: Is there any system that can be used for buying preprinted lottery tickets?
Q 502: Has anyone won the lottery using your products?
Q 503: Has Gail ever won a jackpot?
Q 504: Where can I find other Smart Luck users to discuss your products?
Q 505: Where can I buy lottery tickets?
Q 506: Where can I join a lotto pool?

FAQ Categories

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More Help

If you're confused about some of the lotto terminology we use, check out our Lotto Terms Glossary.
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