Smart Luck Shipping and Payment Information

Shipping Costs

This chart shows our shipping charges. You can add the items you like to your shopping cart and in just a few clicks you can see the total cost including shipping--and this is before you have to submit any personal information .

Note: book orders are only available directly from Amazon.com. We will not ship anything to EU or African countries.

Note: DOWNLOAD ONLY software or charts are available with no shipping charge. Software shipping for a CD or flash drive is a one time charge per order, no matter how many programs are in your order.

Unlike many companies online, we do not intend shipping to be a profit center. We charge enough to cover what the post office charges us for shipping. For printed chart orders, we use International Flat rate envelopes, which is the least expensive option but definitely expensive. We ship CD's or Flash Drives by 1st Class or International 1st Class Mail.

To save money on shipping, we recommend that you order all software by Download Only for no shipping fee and it is the same install file as you would get on a CD but the web site file is always current. Printed charts are always shipped in a flat rate envelope that can hold up to 2 sets of charts. A downloaded PDF of the charts has no shipping fee. A cd or flash drive ships the same as a single set of printed charts.

Shipping Limitations

We no longer ship any mail orders to Africa due to problems with deliveries. European Union countries now require us to sign up for a tax account and then collect and pay varying rates of Value-Added taxes. We will only accept download only orders from these countries.

Order Processing

Shipped Order Processing

Orders submitted before 2pm Eastern time usually ships the same business day but will be processed no later than the next business day and orders received after that will be processed no later than the second business day. The confirmation page of your order and your confirmation email will state which day your order is expected to ship. If you provide a valid email with your order, you will be sent an email with the USPS tracking number when it ships.

Download Order Processing

Downloads are NOT immediate! Download orders are processed just like shipped orders and the install codes and instructions for downloading are emailed as an attachment to the shipping confirmation email, usually the same business day as the order is processed but no later than the next business morning.

Please make sure the shipment date of your confirmation email has passed and look in your spam/bulk mail folder for the email before contacting us about your download codes. We make every effort to get the download codes sent out as soon as possible.

Shipping Method and Time

Orders Containing Printed Charts

• USA: Orders containing printed charts are sent by Priority Mail within the U.S.A. and can be expected to arrive in 2 to 3 days (subject to change by the US Post Office).
• Canada: Printed Chart orders to Canada are sent by Global Priority Mail and should arrive in 4 to 5 days but could take longer. If your printed charts order includes a CD or Flash drive, it is treated as another set of charts for shipping.
• International: Printed Chart orders shipped outside the USA and Canada are sent by International Global Priority Mail (where available) and usually arrive in 6 to 10 days. Where Global Priority is not available, orders are sent by First Class International Air Mail and can take up to 10 days (and occasionally as long as 30 days or more). If a long time has passed since your order, you may need to check with customs to get your package.

Software Only Orders

• USA: Orders without printed charts are sent by 1st Class Mail within the U.S. and can be expected to arrive in 3 to 5 days.
• Canada: Software only orders to Canada are sent by 1st Class International Air Mail which can take up to 10 days but normally arrives in 4 to 5 days.
• International: Software orders shipped outside the USA and Canada are sent by First Class International Air Mail and can take up to 10 days (and occasionally as long as 30 days or more). We highly recommend adding Download option (free) to your order so you can use your software much more quickly.

Please realize that mail delivery is beyond our control so you should allow at least an additional week beyond the estimated times of arrival listed above before contacting us.

Payment Options

We accept the following payment methods, due at the time your order is placed (before order processing).

• Credit/Debit Cards: Visa, MasterCard, American Express, or Discover Online, Phone, Mail Orders)
• Paypal (Online Orders Only)
• US Money Orders (Mail Orders Only)
• International Postal Money Orders in US funds (Mail Orders Only)

We do not accept Western Union or bank transfers. If you'd like to use your banking information, it is free to sign up for PayPal.

Determining Order Total Cost

To find out what the total cost of your order would be, simply add the items you are interested in to your cart, and proceed to checkout. You will be asked your country and the media method if ordering software, and then the final total of your order will be shown, including any discounts, before you are asked to enter any personal information.

See Currency Conversions to look up how our prices translate in your country because we cannot accept foreign currency.

Sales and Free Shipping

We do not offer free shipping or sales often because our policy is to provide the lowest possible prices on our products every day. Companies that offer these deals often can do so because their standard pricing provides heavy profit margins.